Facebook Policy Legal

# Facebook Policy - Smart Pilote

1. Introduction

This policy explains how Smart Pilote uses Facebook to communicate with its clients and prospects, and how we respect your privacy on this platform.

2. Our Facebook page

Page name: Smart Pilote
URL: https://facebook.com/smart-pilote
Administrator: AKOWANOU Marius

3. Data collected via Facebook

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3.1 Public data

- First and last name (public profile)
- Profile picture
- Public comments and reactions
- Public messages on our page

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3.2 Messaging data

- Private messages sent to our page
- Contact information shared voluntarily

4. Use of Facebook data

We use Facebook information to:
- Answer your questions via comments or messages
- Share news about our services and innovations
- Improve our communication by analyzing engagement
- Provide customer support via Messenger

5. Information sharing

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5.1 With Facebook

- Facebook automatically collects data according to its own policy
- We do not have access to your complete personal data
- Only public interactions and direct messages are visible

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5.2 With third parties

- We never share your Facebook information with third parties
- Data remains on the Facebook platform or in our secure systems

6. Your rights on Facebook

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6.1 Control of your data

- Manage your Facebook privacy settings
- Choose who can see your interactions with our page
- Delete your comments and messages

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6.2 Contact and deletion

To delete your data from our systems:
📧 Email: makowanou@smartpilote.com
📱 Phone: +229 01 94 20 78 88

7. Facebook cookies and tracking

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7.1 Facebook Pixel

- We use Facebook Pixel to measure the effectiveness of our advertisements
- This helps us optimize our marketing campaigns
- You can disable tracking in your Facebook settings

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7.2 Remarketing

- We may show you advertisements based on your visits to our site
- This data is anonymized and managed by Facebook
- You can unsubscribe from targeted advertisements

8. Security and protection

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8.1 Our measures

- Limited access to our Facebook page (authorized administrators)
- Team training on confidentiality
- Monitoring of suspicious activities

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8.2 Facebook responsibility

- Facebook is responsible for the security of its platform
- Consult Facebook's privacy policy
- Report any inappropriate content

9. Content policy

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9.1 Authorized publications

- Technical questions about our services
- Commercial information requests
- Testimonials and feedback
- Professional discussions

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9.2 Prohibited publications

- Offensive or inappropriate content
- Spam or unauthorized advertisements
- Confidential company information
- Content violating Facebook terms

10. Contact and complaints

For any questions about our use of Facebook:

📧 Email: info@smartpilote.com
📱 Phone: +229 01 99 95 45 26
📍 Address: Tchinangbegbo, Abomey-Calavi, Benin

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Last updated: March 2025
This policy complements our general Privacy Policy